By accessing or using Ignite CX ("the Service") at https://ignitecx.app, you agree to be bound by these Terms of Service. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these terms.
Ignite CX provides a CRM platform including contact management, pipelines, SMS/MMS messaging, voice calling, email, and workflow automation. Features may be added, modified, or removed at any time.
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify your administrator or us immediately of any unauthorized use.
You agree not to misuse the Service. In particular, you are solely responsible for ensuring that your calls, text messages, and emails comply with all applicable laws and regulations, including:
You may not use the Service to send unlawful, deceptive, or harassing communications, or to upload content you do not have the right to use. We may suspend accounts that violate these requirements.
You retain ownership of the data you upload to the Service. You grant us a limited license to process that data solely to provide the Service. Our handling of personal data is described in the Privacy Policy.
The Service integrates with third-party providers such as Telnyx (voice/SMS), SendGrid (email), and Google (sign-in, Gmail, Calendar). Your use of those services is also subject to their own terms and policies. We are not responsible for third-party services.
Access to the Service may require fees as agreed with your organization. Trial accounts may have limited functionality and duration.
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.
To the maximum extent permitted by law, Ignite CX shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or data, arising from your use of the Service.
You may stop using the Service at any time. We may suspend or terminate access for violation of these terms or unlawful use. Upon termination, your data will be handled per the Privacy Policy.
We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
Questions about these Terms? Contact us at support@ignitecx.app.