Privacy Policy

Ignite CX ("we", "us", or "our") provides a customer relationship management (CRM) platform for sales and call-center teams, available at https://ignitecx.app. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Account information. Name, email address, password (stored as a secure hash), role, and organization membership.

CRM data. Contact records, pipeline stages, notes, tags, appointments, and files that you or your organization upload or create in the platform.

Communications data. SMS/MMS messages, call metadata, call recordings, voicemails, and emails sent or received through the platform on behalf of your organization.

Usage data. Log data such as login timestamps, feature usage, IP address, and browser type, used for security and to improve the service.

If you choose to sign in with Google or connect your Google account, we request access to specific Google services with your explicit consent:

• Basic profile (email, name): used only to create and authenticate your Ignite CX account.
• Gmail: used only to send emails on your behalf and to display email conversations with your CRM contacts inside the platform. We do not use Gmail data for advertising, and we do not allow humans to read your email except with your explicit permission, for security purposes, or as required by law.
• Google Calendar: used only to create and display appointments you schedule through the CRM.

Ignite CX's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

You can revoke Ignite CX's access to your Google account at any time via your Google Account permissions page.

• To provide, operate, and secure the CRM, calling, texting, and email features.
• To send transactional emails such as account invitations, notifications, and voicemail alerts.
• To troubleshoot issues, prevent abuse, and comply with legal obligations.

We do not sell your personal information, and we do not use your data for third-party advertising.

We share data only with service providers required to operate the platform:

• Telnyx — carries voice calls and SMS/MMS messages.
• SendGrid (Twilio) — delivers transactional and campaign emails.
• Google — authentication, Gmail, and Calendar features you choose to connect.
• Cloud hosting and database providers — store application data securely.

We may also disclose information if required by law or to protect the rights and safety of our users.

We retain your data for as long as your account or your organization's account is active. You may request deletion of your account and associated personal data at any time by emailing support@ignitecx.app. Google user data (such as connected Gmail or Calendar data) is deleted when you disconnect your Google account or delete your Ignite CX account.

We use industry-standard safeguards, including encryption in transit (HTTPS/TLS), hashed passwords, encrypted storage of sensitive credentials, and role-based access controls that restrict data to your organization and your assigned records.

Ignite CX is a business tool and is not directed to children under 13. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated effective date on this page.

For privacy questions or data requests, contact us at support@ignitecx.app.